DocsHelp
Quick answers first. For the full walkthroughs, see the docs.
What does it cost?
A creator's first photo is 8 credits, a new look 6, a quick video about 35 and the default video about 378. Chatting with your creators is free. New accounts start with 16 free credits. Everything shows its price before you spend; see Credits and plans.
How do I get more credits?
Plans and credit packs are under You › Top up. Checkout opens soon: pick one and we'll let you know as soon as it does.
Why is my look or video taking so long?
A look usually takes about 2 minutes and a video a few minutes. When the image service is busy it can take longer. If it doesn't finish, it's stopped and your credits go back automatically; press Try again.
Something failed. Do I get my credits back?
Yes, automatically. Anything that fails or times out is refunded to your balance. If a charge still looks wrong, write to us below.
I'm on the waitlist. When can I get in?
We're letting people in a few at a time during the beta. Your place is saved, so there's nothing else you need to do; sign in again later to check.
Can I make a creator that looks like a real person?
Only yourself, or someone who agreed. Celebrities and public figures aren't allowed, nor anything sexual or anyone under 18. See Safety and rules.
How do I post to Instagram, TikTok or YouTube?
Connect the accounts at the top of their Content plan, then approve the posts your creator plans. See Posting and socials.
Can my creator message me on my phone?
Yes, through their own Telegram. It takes about two minutes to set up; see Telegram.
How do I delete my account?
In Settings, under Delete account. It removes your creators and everything they made, and can't be undone.
Still stuck?
Message us in the app and a person will reply, usually within a day. Tell us which creator it's about and what you expected to happen.